Shipping Policy
At The Custom Papers, we are dedicated to delivering your custom packaging products quickly, safely, and reliably to your doorstep. This policy outlines our standard logistics framework, transit expectations, and delivery guidelines.
1. Delivery Zones
We currently offer shipping services exclusively within Canada. At this time, we do not support direct international shipping outside of Canadian borders.
2. Processing and Fulfillment Timelines
To ensure efficient logistics, our fulfillment pipeline operates under the following strict schedule:
- Daily Order Cut-Off Time: Orders finalized and approved before 5:00 PM Eastern Standard Time (EST / GMT-05:00) will enter our production and processing queue on the same business day. Any orders completed after this cut-off time will begin processing the following business day.
- Handling and Preparation Time: Our standard handling time is 1 to 2 business days (Monday through Friday, excluding weekends and Canadian statutory holidays). This window is dedicated to final quality checks, secure protective packing, and courier dispatch.
- Transit and Shipping Duration: Once your shipment leaves our facility, transit typically takes 3 to 4 business days (Monday through Friday). Actual transit duration may fluctuate slightly based on the specific carrier routing and your regional destination address.
Estimated Total Delivery Windows
Combined, the total estimated delivery window for your packaging order is 4 to 6 business days from the date of final design approval and payment clearance.
| Stage | Timeline |
| Order Cut-Off | 5:00 PM EST |
| Handling Time | 1 – 2 Business Days (Mon – Fri) |
| Transit Time | 3 – 4 Business Days (Mon – Fri) |
| Total Estimated Delivery | 4 – 6 Business Days |
3. Shipping Charges
We are pleased to provide free standard shipping on all packaging orders delivered within Canada. There are no hidden handling fees or surprise logistics charges added to your final invoice.
4. Delivery Issues and Address Management
Incorrect or Incomplete Addresses
The customer is responsible for providing an accurate, complete, and courier-recognized shipping address during checkout. If a shipment is deemed undeliverable or is returned to our facility due to formatting errors, missing apartment/suite numbers, or incorrect postal codes, our support team will contact you immediately to secure the correct details.
Please Note: The secondary shipping costs required to resend the package to your corrected address will be the sole financial responsibility of the customer.
Unclaimed or Refused Shipments
If our partner courier attempts delivery and the package goes unclaimed, or if the shipment is rejected at the destination, it will be automatically routed back to The Custom Papers. We will gladly hold and reship your packaging assets once the secondary reshipping fees have been settled.
5. Delays Beyond Our Control
While we make every effort to honor our estimated delivery windows, The Custom Papers is not legally or financially liable for unexpected transit delays caused by external variables beyond our operational control. This includes, but is not limited to:
- Carrier-specific sorting or routing delays
- Severe weather anomalies, natural disasters, or political disruptions
- Border or government-mandated transport restrictions
- Delays stemming from incomplete customer order profiles or unapproved proofs
6. Consignment Tracking
As soon as your packaging order is handed over to our shipping partners, an automated shipping confirmation will be dispatched to your registered email address. This message will contain complete tracking details and courier links, allowing you to monitor your delivery status in real-time.
Contact Us
If you have any questions, delivery inquiries, or logistical concerns regarding an upcoming shipment, please do not hesitate to contact our customer support desk:
- Email: support@thecustompapers.ca
- Phone: +1 206-821-2295
- Address: 503 East Tower, 77 City Centre Dr, Ontario, ON L5B 1M5, Canada